Returns, Exchanges & Cancellations

If you receive a product that is defective, damaged, or incorrect, please contact us within 10 days of delivery.

To help us assess the situation, we may ask you to provide photos showing the condition of the product.

After reviewing the details, we will arrange a replacement or refund. If a replacement is unavailable due to insufficient stock, we may issue a refund instead.

For defective, damaged, or incorrectly delivered items, we will cover the return shipping costs.

We do not accept returns, exchanges, or refunds for reasons attributable to the customer. This includes:

• The product is different from what you expected
• Incorrect order details entered by the customer
• Personal preferences regarding the taste or aroma
• Failure to confirm the product size or specifications before ordering
• The product is no longer needed after delivery

The following items are also not eligible for returns, exchanges, or refunds:

• Products that have been opened or used
• Products damaged or soiled due to the customer’s actions
• Products for which more than 10 days have passed since delivery
• Products specifically marked as non-returnable on the product page

Please review the product description and specifications carefully before placing your order.

Order Cancellations

Order cancellations are accepted only before we begin preparing your order for shipment.

Once your order has been shipped, cancellations cannot be accepted.

For Customers in the European Union (EU)

For shipments to the EU, customers may have rights to return or cancel an order in accordance with applicable laws and regulations.

However, certain products may be excluded from the right of withdrawal where permitted by law, including opened food products and other sealed products that cannot be returned for health, hygiene, or quality-control reasons.

Refunds

If a refund is approved, it will be issued to the original payment method or by bank transfer.

Refund processing normally takes approximately 5–10 business days. However, the time it takes for the refund to appear in your account may vary depending on your card issuer or financial institution.

Contact Us

For inquiries regarding returns, exchanges, or refunds, please contact us at: